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Help & Advice
When will I receive my order?
When will I receive my order?
We aim to deliver products within a time frame of 3-10 working days. Our couriers will contact you via text or phone call to arrange a delivery time and date that is suitable for you.
Does my order come with warranty?
Does my order come with warranty?
Our products come with a 3 year warranty from the date of purchase. The warranty covers product defects and manufacturer related faults.
Will your mattress fit my current bed?
Will your mattress fit my current bed?
All of our beds & mattresses are made to standard UK sizes so mismatched sizes shouldn't be an issue!
Can I choose my delivery date?
Can I choose my delivery date?
We always try to accommodate you the best we can, when our courier partner contact you to arrange delivery just mention it to them and they will work to find the most suitable option for you
Can I delay my delivery?
Can I delay my delivery?
Yes, we can delay the delivery of your order. Just leave a note at checkout and then email us at info@divanbeddirect with your order number and your desired delivery date and we will handle the rest
What if my order arrives damaged?
What if my order arrives damaged?
If you believe that your order is incorrect or faulty, please email us at info@divanbeddirect.co.uk within 24 hours of receiving your order. Please provide a few pictures and your order number so we can look into your complaint